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Administrator of IT-InfrastructureSharepoint ServerProject Managemen…Quality managemen…
Retrieve existing implementations
Measure the difference of fine concepts and requirements
Develop a rough concept
Determine the scope of the concept
Create change request
Set up internal project
Newrequirement isreleasedEndGateway #168No Follow-Up Measures requiredInitiate Follow-Up MeasuresInitiate Follow-Up Measures
Define implementation of general IT services

Based on the defined requirements, measures are defined how these requirements can be implemented in compliance with the IT strategy.

Administrator of IT-InfrastructureSharepoint ServerPlan System
Retrieve foundations for requirements
Choose or create tag
Retrieve existing requirements
Choose or create tag
Check difference between requirements and foundations
Choose or create tag
Revise requirements
Choose or create tag
Finalize new requirements
Choose or create tag
Release new finalized requirements
Choose or create tag
StartTimerNewrequirementsEndGateway #46Adjust requirements?YesNo
Define requirements for IT-application

The requirements for the IT application are defined, which means applications and programs, or the loads they are supposed to cover.

The definition is aligned with the business strategy and the requirements of the business processes with the aim of promoting the former and supporting the latter in the best possible way.

IT-Support-SystemIT-Support employeeIT-SupportrequestSupport requestneeds an answerimmediately?
Create a new ticket
Acquire additional info
Complete Ticket Creation
End
This includes: detailed description, steps to reproduce, screenshots
ProcessIT-Support ticketNoYes
Create an IT Support Ticket

A request is received from a user of the corporate ITC. It is transferred to a support ticket of the IT or this ticket is created manually.

Administrator of IT-InfrastructureSharepoint ServerPlan System
Retrieve foundations for requirements
Choose or create tag
Retrieve existing requirements
Choose or create tag
Check difference between requirements and foundations
Choose or create tag
Revise requirements
Choose or create tag
Finalize new requirements
Choose or create tag
Release new finalized requirements
Choose or create tag
StartTimerNewrequirementsEndGateway #44Adjust requirements?YesNo
Defining requirements for general services

The requirements of the company and its environment as well as the corporate strategy result in the definition of requirements for general services, i.e. those that are shared by many users or many applications. These include communication, data storage, database management systems, groupware and similar services.

Patient
Receive Doctor Request
Send Appointment
Receive Symptoms
Send Prescription Pickup
Receive Medicine Request
Send Medicine
        Pick Up Your Medicine        I Need My Medicine        Here Is Your Medicine        I Feel Sick        Go See the Doctor        I Want To See the Doctor
Patient Treatment - Abstract Process
Receptionist / DoctorPatient
Send Appointment
Receive Doctor Request
Send Medicine
Send Prescription Pickup
Receive Symptoms
Receive Medicine Request
Send Doctor Request
Send Medicine Request
Receive Appointment
Receive Prescription Pickup
Send Symptoms
Receive Medicine
        Pick Up Your Medicine        I Want to See the Doctor        I Need My Medicine        Go See the Doctor        I Feel Sick        Here Is Your Medicine
Patient Treatment - Collaboration
Evaluate Credit Report
Approve Credit
Include History of Transactions
Include Standard Text
CreditRequestApproved?Internal Request?NoYesNoYes
Credit Review and Approval
Receive Order
Fill Order
Send Invoice
Make Payment
Ship Order
Accept Payment
Close Order
Accepted orRejected?AcceptedRejected
Order Processing
Send Email to Employee – Treatment in Progress
Send Email to Employee – Notice of Re- …
Validate if Employee Account Exist
Create Employee Account
Analyse the Request for Automatic Authorization
Transfer the Money to the Employee Account
Review and Approve Request (Supervisor)
Advise Employee of the Reject of the Request
Reception ofa ReimbursementRequest7 Days #9930 DaysAccount Exists?AutomaticallyApproved?Approved?YesNoOtherwiseAmount < $200YesNo
Employee Expence Reimbursement Request - Alternative 2
Send Email to Employee – Treatment in Progress
Send Email to Employee – Notice of Re- …
Validate if Employee Account Exist
Create Employee Account
Analyse the Request for Automatic Authorization
Transfer the Money to the Employee Account
Review and Approve Request (Supervisor)
Advise Employee of the Reject of the Request
Reception ofa ReimbursementRequest7 Days #9723 DaysAccount Exists?AutomaticallyApproved?Approved?YesNoOtherwiseAmount < $200YesNo
Employee Expence Reimbursement Request - Alternative 1
SubProcess#91
Review Claim Request
Record Claim Information
Validate Claim Documents and Data
Analyze Claim
Review Claim Rejection (M anagement)
Request Additional Data
Record Settlement Payment
Close Claim
Make Payment
Notify Requester of Rejection
InsuranceClaimReceptionClaim Approval ?Claim RequestRequest FileSettlementCommunicationPayment CheckAcceptedRejectedContest RejectionAccept Rejection
Insurance Claim Processing
SubProcess #80SubProcess #81
Develop Book Text & Main Concepts
Edit Book Text
Develop Book Cover
Develop Book Outline
Publish Book
ConceptsCompletedText EditedText Edited#86CoverCompleted#87ConceptsCompleted#84CoverCompleted
Book Writing and Publishing
Get Customer Coordinates
Retrieve Customer Information
Analyze Customer Relation
Build Customer Profile
Identify Customer Account Selection
Select Account Type
Register Deposit
Prepare Account Opening Document
Record Customer Information
Propose Account Opening
Schedule Status Review
Action Account Status Review …
Confirm Customer Identifier
Open Banking Account
Actual Customer?Deposit WhenOpening?YesNoNoYes
Bank Account Opening
CustomerOrder ManagementRepresentativeManagerSystem
Create Customer Quotation
        Quote Request        Quote Request DenialRefusal
Notify Customer of Quote Cancellation
        Quote CancellationNotification
Cancel Quote
Notify Customer of Order Processing
        Order ProcessingNotification
Send Quotation to Customer
Proved as Produced5 WorkingDaysDo NotProceedFurtherProceed withOrderProceed withAdjustments
Approve Customer Quotation
Modify Customer Quotation
Adjustments Required
Customer Quote Request
BPI MemberBPI WebSystem
Log In to BPI
Complete Registration Form
Confirm Email Address
Create Member Profile
Authorize Access to Full BPI Services
Issue Email for Email Address Confirmation
Issue Email Confirming Newsletter Subscription
Issue Member Welcome Email
Enable Access to Full BPI Services
NewsletterSubscription?NoYes                        Newsletter SubscriptionConfirmation        Registration Form(Completed)        Email ConfirmationRequest        Activation Link in Email
BPI Web Registration without Moderator
SubProcess#58
Validate Passenger Ticket & Identification
Reject Passenger
Ask Passenger for Prohibited Objects
Ask Passenger for Baggages
Remove Prohibited Objects
Weight Baggages
Calculate Additional Fees
Inform Passenger of Additional Fees
Collect Payment of Fees
Generate and Print Boarding Pass
Generate and Print Baggage Tags
Identify and Move Baggages
Hand Out Boarding Pass, Ticket & …
Event #59Event #60Event #61Validity?ProhibitedObjects?Gateway #62NoYesYesNo
Airline Check In
Doctor Request
Participant 1Participant 2
Handle Symptoms
Participant 1Participant 2
Handle Prescription
Participant 1Participant 2
Handle Medicine
Participant 1Participant 2
PatientReceptionist / Doctor
Send Symptoms
Receive Prescription Pickup
Receive Appointment
Receive Medicine
Send Doctor Request
Send Medicine Request
Send Prescription Pickup
Send Appointment
Send Medicine
Receive Symptoms
Receive Doctor Request
Receive Medicine Request
Event #53IllnessOccursEvent #54Event #55Event #56Event #57
I feel …
I need my …
Go see the …
Pick up your medicine, the…
I want to see the Doctor
Here is your …
                                                
Patient Treatment - Collaboration and Choreography
Pizza VendorClerkPizza ChefDelivery BoyPizza Customer
Calm Customer
Bake the Pizza
Receive Payment
Deliver the Pizza
Select a Pizza
Order a Pizza
Ask for the pizza
Eat the Pizza
Pay the Pizza
«Where Is MyPizza»OrderReceivedEvent #50Hungry forPizzaPizzaReceived60 MinutesHungerSatisfiedGateway #51Gateway #52                                                
The Pizza Collaboration
Nobel Pri…Nobel Committee MedicineExpertNobel AssemblyNominator
Select Final Candidates and Their Works
Screen & Select Preliminar…
Hold Nobel Prize Ceremony
Determine Need for Expert Assistance
Collect Completed Forms
Collect Candidates Work Assessment Reports
Submit Report with Recommend ations
Send List of Selected Preliminary Candidates
Write Recomm endations Report
Send Nomination Form
Send Candidates Assessment Report
Assess Candidates Work
Select Laureates (Meeting 2)
Discuss Nominations (Meeting 1)
Announce Nobel Prize Laureates
Identify Potential Nominee(s)
Send Nominee Completed Forms(s)
SeptemberYear n-1Event #46AssessmentsCompletedEvent #47Event #48Announcement MadeNominationForm(s) SentEvent #49Expert AssistanceRequired?Report withRecommendationsCandidateAssessmentsNominatorsPreliminaryCandidatesCompletedNominationForms
Around 3000 invitations/confidential nomination forms are sent to selected …
NoYes                                                
The Nobel Prize
AnalyzeMeasureCS process metrics and costsProcess improvement charter (PIC) / CSprocess registerDiscoverFS process financial projectionRedesignFS process KPI definitionMonitorKPI reportSustainExecuteImplementIdentifyContinuous process improvementUnanticipated / partially realised benefits
BPI & BRM Lifecycle

The stages of the Business Process Improvement lifecycle aligned with the stages of the Benefits Realisation Management lifecycle.

CS: Current State
FS: Future State
KPI: Key Performance Indicator

mrt
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