Based on the defined requirements, measures are defined how these requirements can be implemented in compliance with the IT strategy.
The requirements for the IT application are defined, which means applications and programs, or the loads they are supposed to cover.
The definition is aligned with the business strategy and the requirements of the business processes with the aim of promoting the former and supporting the latter in the best possible way.
A request is received from a user of the corporate ITC. It is transferred to a support ticket of the IT or this ticket is created manually.
The requirements of the company and its environment as well as the corporate strategy result in the definition of requirements for general services, i.e. those that are shared by many users or many applications. These include communication, data storage, database management systems, groupware and similar services.
The stages of the Business Process Improvement lifecycle aligned with the stages of the Benefits Realisation Management lifecycle.
CS: Current StateFS: Future StateKPI: Key Performance Indicator