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RecruiterHuman resource managerHuman resource assistant
Open list of applicants
dy
Create or update applicants for the position
dy
Create or update screening
dy
Validation
Create or update skills
dy
Create or update education information
dy
Create or update professional experience
dy
Validation
Create or update certificates
dy
Validation
Create or update project experience
dy
Validation
Complete candidate background information

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

1. Click Area Page node: Human resources -- Common -- Recruitment -- Applicants.

2. Click the Applicant -> New -> Applicant button.

3. Click the Screenings button.

4. Click the New button.

5. Create a new record in the Screenings form.

6. Click the Close toolbar button.

7. Change Required by to '6/28/2013'.

8. Close the Screenings form.

9. Click the Applicant -> Competencies -> Skills button.

10. Click the Close toolbar button.

11. Change Level date to '5/5/2013'.

12. Close the Skills form.

13. Click the Applicant -> Competencies -> Professional experience button.

14. Change Start date to '8/27/2012'.

15. Click the Close toolbar button.

16. Close the Professional experience form.

17. Click the Applicant -> Competencies -> Education button.

18. Click the Close toolbar button.

19. Close the Education form.

20. Click the Applicant -> Competencies -> Certificates button.

21. Click the Close toolbar button.

22. Change Start date to '1/28/2013'.

23. Close the Certificates form.

24. Click the Applicant -> Competencies -> Project experience button.

25. Click the Close toolbar button.

26. Change Start date to '10/1/2012'.

27. Close the Project experience form.

28. Click the Close toolbar button.

29. Close the Applicant form.

mrt
DepartmentStart
Estimate budget
Ask for money
Select date
Ask team to choose a movie
Book conference room with projector
Notify team about date and program
Buy movie
Order pizza
Host movie night
Eat pizza and have fun
End
Give money
Choose a movie
Organise movie night at work

A guid for HR how to orginize a movie night for team

Start
Some Job
End
Task process
Start #127
La meva activitat
La meva activitat
La meva activitat
SubProcess
bpmn-example
Open the test types form, where you can maintain test information
Open list of applicants
Create or update tests
ValidationEnd
Create or update applicants for the position
Validation
Test candidates

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Setup -- Competencies -- Test types.

Click the New button.

Create a new record in the Test types form.

Change Score required to pass from '0' to '90'.

Save the record in the Test types form.

Click the New button.

Create a new record in the Test types form.

Change Score required to pass from '0' to '90'.

Save the record in the Test types form.

Click the Close toolbar button.

Close the Test types form.

Click Area Page node: Human resources -- Common -- Recruitment -- Applicants.

Click the Applicant -> Maintain -> Edit button.

Click the Applicant -> Competencies -> Tests button.

Click the New button.

Create a new record in the Tests form.

Change Required by to '5/31/2013'.

Click the New button.

Create a new record in the Tests form.

Click the Close toolbar button.

Change Required by to '5/31/2013'.

Close the Tests form.

Close the Applicant form.

Click the Applicant -> Competencies -> Tests button.

Click the New button.

Create a new record in the Tests form.

Change Required by to '5/31/2013'.

Change Completed to '5/10/2013'.

Change Score received from '0' to '85'.

Click the Close toolbar button.

Close the Tests form.

mrt
Open list of all recruitment projects
Choose or create tag
Open list of applications
Choose or create tag
Change status
Choose or create tag
Hire a new worker
Choose or create tag
Select and reject candidates

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Common -- Recruitment -- Recruitment projects.

Click the Recruitment project -> Related information -> Applications button.

Click the Application -> Modify -> Application status -> Rejection menu button.

Click the OK button.

Click the Application -> Modify -> Application status -> Hire new worker menu button.

Change Employment start date from '5/5/2013 12:00:00 am' to '10/1/2013 12:00:00 am'.

Change Position to '000045_004'.

Click the Hire new worker button.

Click the Close toolbar button.

Close the Worker form.

mrt
Validation
Create or update discussions
Validation
Open list of planned answer session for questionnaires
Validation
Transfer discussions to Microsoft Outlook
Open performance goals
Review, appraise, and manage employee performance

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Periodic -- Performance -- Goal details.

Click the New button.

Create a new record in the Goals form.

Change Start date to '7/1/2013'.

Click the Close toolbar button.

Change End date to '10/31/2013'.

Close the Goals form.

Click Area Page node: Human resources -- Periodic -- Performance -- Discussions.

Click the New button.

Create a new record in the Discussions form.

Change Date to '7/10/2013'.

Click the Questionnaire -> Planned answer session menu button.

Click the New button.

Create a new record in the Planned answer session form.

Change Answer to '000020_136'.

Click the Close toolbar button.

Close the Planned answer session form.

Click the Copy to Microsoft Outlook button.

Click the Close toolbar button.

Close the Discussions form.

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HR
Open list of employees
View the worker details form
Open injury of illness incidents
Validation
Set case status to closed
Validation
Set up injury and illness information
Manage health and safety

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Setup -- Workers -- Injury and illness.

Switch to the Body parts tab on the Injury and illness form.

Switch to the Treatment types tab on the Injury and illness form.

Switch to the Cost types tab on the Injury and illness form.

Switch to the Outcome types tab on the Injury and illness form.

Switch to the Severity levels tab on the Injury and illness form.

Switch to the Reporting agencies tab on the Injury and illness form.

Click the Close toolbar button.

Close the Injury and illness form.

Click Area Page node: Human resources -- Common -- Workers -- Employees.

Click the Worker -> Maintain -> Edit button.

Switch to the Personal information tab on the Worker form.

Click the Injury or illness incidents button.

Click the Manage -> New -> New button.

Create a new record in the Injury or illness incidents form.

Change Case number to '000001_1032'.

Change Date and time of incident to '5/5/2013 10:00 am'.

Switch to the Incident tab on the Injury or illness incidents form.

Change Severity level to '1'.

Switch to the Injury or illness costs tab on the Injury or illness incidents form.

Click the Add button.

Create a new record in the Injury or illness incidents form.

Change Amount from '0.00' to '150.00'.

Save the record in the Injury or illness incidents form.

Switch to the Injury or illness treatments tab on the Injury or illness incidents form.

Click the Add button.

Create a new record in the Injury or illness incidents form.

Change Treatment date to '5/28/2013 12:00 am'.

Switch to the Injury or illness filings tab on the Injury or illness incidents form.

Click the Add button.

Create a new record in the Injury or illness incidents form.

Save the record in the Injury or illness incidents form.

Click the Manage -> Modify -> Case status -> Close menu button.

Click the OK button.

Click the Close toolbar button.

Close the Injury or illness incidents form.

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HR
Open list of all recruitment projects
Choose or create tag
Open list of applications
Choose or create tag
Create or update applications
Choose or create tag
Validation
Create or update accomodations
Choose or create tag
Validation
Create or update applicant interviews
Choose or create tag
Application routing
Choose or create tag
Validation
Schedule an applicant interview in Microsoft Outlook
Choose or create tag
Interview candidates

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Common -- Recruitment -- Recruitment projects.

Click the Recruitment project -> Related information -> Applications button.

Click the Application -> New -> Application button.

Change Travel cost from '0.00' to '800.00'.

Change Lodging cost from '0.00' to '500.00'.

Change Other cost from '0.00' to '100.00'.

Click the Application -> Related information -> Application routing button.

Change Released to '6/7/2013'.

Click the Close toolbar button.

Close the Application routing form.

Click the Application -> Related information -> Applicant accommodations button.

Save the record in the Accommodations form.

Click the Close toolbar button.

Close the Accommodations form.

Click the Application -> Related information -> Applicant interviews button.

Change Date to '6/14/2013'.

Change Start time from '12:00:00 am' to '10:00:00 am'.

Change End time from '12:00:00 am' to '11:00:00 am'.

Save the record in the Applicant interviews form.

Click the Schedule in Microsoft Outlook button.

Close the Applicant interviews form.

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RecruiterHuman resource manager
Open list of all recruitment projects
Choose or create tag
Validation
Create or update recruitment projects
Choose or create tag
Open list of applications
Choose or create tag
Create or update applications
Choose or create tag
Send email to applicant
Choose or create tag
Hire a new worker
Choose or create tag
Validation
Hire candidate

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Common -- Recruitment -- Recruitment projects.

Click the Recruitment project -> Maintain -> Edit button.

Click the Recruitment project -> Related information -> Applications button.

Click the Application -> Maintain -> Edit button.

Click the Application -> Applicant communication -> Create e-mail button.

Click the OK button.

Click the OK button.

Click the OK button.

Click the Close button.

Click the Application -> Modify -> Application status -> Hire new worker menu button.

Change Position to '000045_004'.

Click the Hire new worker button.

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HR
Open list of all recruitment projects
Choose or create tag
Create or update recruitment projects
Choose or create tag
Create or update job ads
Choose or create tag
Marketing
Create or update media
Choose or create tag
Develop and open job requisition

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Common -- Recruitment -- Recruitment projects.

Click the Recruitment project -> New -> Recruitment project button.

Click the Recruitment project -> Related information -> Job ads button.

Click the Edit button.

Switch to the Preview tab on the Editor - Recruitment project: Senior SDE form.

Close the Editor - Recruitment project: Senior SDE form.

Click the Close toolbar button.

Close the Job ads form.

Click the Recruitment project -> Related information -> Media button.

Click the New button.

Create a new record in the Project media form.

Click the Close toolbar button.

Close the Project media form.

Click the Close toolbar button.

Close the Recruitment projects form.

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HR
Set up goal types
Set up goal headings
Open performance goals
Set up discussion types
Define performance objectives

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Setup -- Performance -- Discussion types.

Click the New button.

Create a new record in the Discussion types form.

Save the record in the Discussion types form.

Click the Close toolbar button.

Close the Discussion types form.

Click Area Page node: Human resources -- Setup -- Performance -- Goal types.

Click the New button.

Create a new record in the Goal types form.

Save the record in the Goal types form.

Click the Close toolbar button.

Close the Goal types form.

Click Area Page node: Human resources -- Setup -- Performance -- Goal headings.

Click the New button.

Create a new record in the Goal headings form.

Save the record in the Goal headings form.

Click the Close toolbar button.

Close the Goal headings form.

Click Area Page node: Human resources -- Periodic -- Performance -- Goal details.

Click the New button.

Create a new record in the Goals form.

Change Weight from '0.00' to '100.00'.

Change Start date to '7/1/2013'.

Change End date to '10/31/2013'.

Change Estimated resource time from '0.00' to '600.00'.

Change Estimated resource cost from '0.00' to '10,000.00'.

Click the Add button.

Create a new record in the Goals form.

Create a new record in the Goals form.

Click the Close toolbar button.

Close the Goals form.

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HR
Open list of all courses
Create or update courses
View course participants
Set up course instructors
Create and edit tracks
Create and update session
Open the course for registration
ValidationEndValidation
Create/Maintain employee on-boarding program

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Common -- Courses -- Courses.

Click the Course -> New -> Courses button.

Change Start date/time to '8/1/2013 12:00:00 am'.

Click the Course -> Related information -> Course participants button.

Close the Course participants form.

Click the Course -> Related information -> Course instructors button.

Click the New button.

Create a new record in the Course instructors form.

Click the New button.

Create a new record in the Course instructors form.

Click the Close toolbar button.

Close the Course instructors form.

Click the Course -> Related information -> Track button.

Click the Course -> Related information -> Sessions button.

Click the Course -> Status -> Open button.

Click the Close toolbar button.

Close the Courses form.

mrt
RecruiterHuman resource manager
Open list of applicants
Choose or create tag
Create or update applicants for the position
Choose or create tag
Create or update applicant references
Choose or create tag
Validation
Create or update screening
Choose or create tag
Conduct pre-employment screening

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

Click Area Page node: Human resources -- Common -- Recruitment -- Applicants.

Click the Applicant -> New -> Applicant button.

Save the record in the Applicant form.

Click the Applicant -> Related information -> References button.

Change Years known from '0.00' to '20.00'.

Click the Close toolbar button.

Close the Applicant references form.

Click the Screenings button.

Click the New button.

Create a new record in the Screenings form.

Change Required by to '6/7/2013'.

Click the New button.

Create a new record in the Screenings form.

Change Required by to '6/21/2013'.

Click the New button.

Create a new record in the Screenings form.

Change Required by to '6/28/2013'.

Click the Close toolbar button.

Close the Screenings form.

Click the Close toolbar button.

Close the Applicant form.

mrt
HR
Open list of vendors
Choose or create tag
Create vendor
Choose or create tag
Set up media types
Choose or create tag
Set up media
Choose or create tag
End
Manage recruitment vendors

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

-

1. Click Area Page node: Accounts payable -- Common -- Vendors -- All vendors.

2. Click the Vendor -> New -> Vendor button.

3. Switch to the General tab on the Vendors form.

5. Click the Close toolbar button.

6. Change Group to '80'.

7. Close the Vendors form.

8. Close the Related information form.

9. Close the Related information form.

10. Change Group to '10'.

11. Click Area Page node: Human resources -- Setup -- Recruitment -- Media types.

12. Click the New button.

13. Create a new record in the Media types form.

15. Save the record in the Media types form.

16. Click the Close toolbar button.

17. Close the Media types form.

18. Click Area Page node: Human resources -- Setup -- Recruitment -- Media.

19. Click the New button.

20. Create a new record in the Media form.

24. Change Vendor account to '900114'.

25. Click the Close toolbar button.

26. Close the Media form.

mrt
Start #124
Posteingang #125
entscheid
tryout-bpmn-example
WebsiteComment postedNetlify
Blog post comment
Receive comment
Store comment
Send "New Comment" notification email
Trigger website build hook
Get comments and re-deploy website
Display comments
CommentsCommentsWebsite ownerReceive notification
Review comment
Delete comment
Keep comment
Static comments with Netlify

Detailed diagram regarding the comment engine described here: https://ttntm.me/blog/static-blog-comments-hugo/

mrt
Start
New sales quote is created
Choose or create tag
Review quote - above orbelow agreed discount levels?
Manager reviews discount level and sales quote
Choose or create tag
Above agreed limitEndBelow agreed discount limitApprove / rejectEnd
Process sales quote and approval notes
Choose or create tag
approve
Process sales quote as rejected
Choose or create tag
rejectReject notification / resubmit?
Send sales quote rejected notification
Choose or create tag
Send sales quote approval notification
Choose or create tag
Resubmit revised sales quote
Sales quote discount approval

The approval workflow example details a typical sales quote with discount approval, starting from employee submitting a sales quote with a discount for manager approval.

  1. Employee raises and submits a sales quote to the line manager.
  2. The line manager reviews the sales quote and discount level to either approve or reject.
  3. If all information is correct, and the discount meets agreed levels, the sales quote is sent for approval and an approved notification is sent.
  4. If the sales quote contains a discount above agreed levels, it is processed as rejected, with either a rejected notification being sent or to be resubmitted with a revised discount level.

Source: https://www.codelessplatforms.com/blog/approval-process-flow/

Start
Raise purchase requisition
Choose or create tag
Manager reviews purchase requisition3
Choose or create tag
Is requisition request withinagreed credit limit?PurchaserequisitionapprovedYes - approveApprove / reject
Director approval
Choose or create tag
No - needs director approvalApprovePurchaserequisition rejectedRejectReject - send back to make changesIs all information present?E.g. Vendor, RFQ etc.YesNo - update details
Purchase requisition approval

The purchase approval process approval workflow example details a typical purchase requisition approval, starting from employee submitting a purchase requisition for manager or director approval.

  1. Employee raises and submits a sales quote to the line manager.
  2. The line manager reviews the sales quote and discount level to either approve or reject.
  3. If all information is correct, and the discount meets agreed levels, the sales quote is sent for approval and an approved notification is sent.
  4. If the sales quote contains a discount above agreed levels, it is processed as rejected, with either a rejected notification being sent or to be resubmitted with a revised discount level.

Source: https://www.codelessplatforms.com/blog/approval-process-flow/


EmployeeFinance departmentStart
Complete expenses form
Choose or create category
Send to line manager for approval
Choose or create category
Line manager
Review employee expenses form
Choose or create category
Ask employee to make changes and resubmit
Choose or create category
Approve or request changeSend to finance forprocessingMessage
Review expenses form
Choose or create category
Reject
Process expenses claim
Choose or create category
Send paymentconfirmationApprove / rejectapprovereject
Expense approval

The management approval process details a typical expense approval, starting from employee request to manager and finance department approval.

  1. Employee completes and submits expenses form to the line manager.
  2. The line manager reviews the expenses form to either approve or reject. If the expenses form is rejected, the request is sent back to the employee to modify the dates for them to re-submit for further approval.
  3. Upon approval from the line manager, it is sent to the finance department to review.
  4. If the expenses form is rejected, an email notification is sent to the employee / line manager for further action.
  5. If the expenses form is accepted, it is processed accordingly and a payment notification is sent to the employee.

Source: https://www.codelessplatforms.com/blog/approval-process-flow/

EmployeeLine managerSubmit holidayrequest
Holiday request
Choose or create category
Amend dates / make relevant changes
Choose or create category
Receive requestApprove?
Request date change / amendment
Choose or create category
NoHuman resources
Approve and pass to HR for processing
Choose or create category
YesReceive request
Process HR system and update details
Choose or create category
Send confirmation to Line Manager and Employee
Choose or create category
End #123
Holiday approval

The compliance approval process workflow diagram details a typical holiday approval, starting from employee request to manager and HR approval.

  1. Employee submits a holiday request to the line manager.
  2. The line manager reviews the holiday request to either approve or reject. If the holiday request is rejected, the request is sent back to the employee to modify the dates for them to re-submit for further approval.
  3. Upon holiday approval from the line manager, it is sent to HR to be confirmed and processed.
  4. Final confirmation is sent to the employee and their line manager.

Source: https://www.codelessplatforms.com/blog/approval-process-flow/

IT-Support employeeIT-Support System
Document ticket solution
Close ticket
StartEndSupport casefinished?Close ticket?YesNoYesProcessIT-Support ticket#122No
Close IT Support ticket

After the user confirms that the issue of the ticket has been resolved, the ticket is closed.

During this process, the description of the error, the situation and the solution are revised to reflect the final status. This way, the solutions create a knowledge database that can be used for future tickets.

CostumerTransport and Main RoadsApplication AssessmentLodgementPayments ReceivableIssuingDriver LicenceApplicationReceived
Check Driver Licence Application
Retrieve Registered Costumer
Register Evidence of Identity Documents
Not eligible
Verify Driver Licence Eligibility
applicationinformation requestinformationnot eligible advice
Register Application Details
_
Capture Customer Image
Capture Emergency Contact Information
Obtain Payment
Image and emergency contact requiredImage and emergency contact not required
Issue Driver Licence Receipt
Driver LicenceSmart CardProduct ReceiptIssuedreceipt
Issue Driver Licence

Based on the Business Process Model and Notation (BPMN 2.0) guideline licensed under the Creative Commons Attribution 4.0 International license.

Portfolio ManagerCRM System
Choose target market
Define sub-segment
Analyze sub-segment
Define distribution channel
Store decision
Save market analysis
StartTimerVisionTrendsStartGateway #245Work target market?Sub-segmentsuitable?Market analysis
Study Vision
YesYesNoNo
Analyze target market

The analysis of the target market provides relevant information about the potential and risks that the company expects when it becomes active there.

StartGet the installer
Searh in Google the name of needed programm
Choose or create tag
Go to the official site
Choose or create tag
Download the installer
Choose or create tag
Double-click on the installer
Choose or create tag
Select folder
Choose or create tag
Select needed options
Choose or create tag
Accept the license agreement
Choose or create tag
Accepted?
Wait until "Finish"
Choose or create tag
End
Install a programm on a computer
Basic algoruthm of installation for non-advanced users
Message
Encrypt message
Encrypted Message
Decrypt message
Secret keyMessage
Simple cryptographic process

Just very basic illustration of cryptography principle

Risk managerRisk management …Quality managemen…
Retrieve business objects
Define risk avoidance measures
Implement risk avoidance measures
StartEndAnswer on request to Risk Avoidance measures.Risk avoidance measuresChange request
Perform risk treatment

A treatment of risks is carried out. It is examined which measures limit the risk and which controls / checks are necessary for this. The aim of this measure is to bring risks that cannot be resolved to a level acceptable to the company (risk acceptance). 

This process leads to corresponding change requests.

Head of ITQM-SystemPM-System
Check progress of change request
Retrieve progress of internal projects
Make note of the progress
Make note of the progress
End #118Start #117Progress of changerequest OK? #119Progress of internalprojects OK? #120YesNoNoYes
Moderate changes in IT security

Changes to IT security are always implemented in the form of projects or change transactions. The IT management monitors these processes from the perspective of a client.

Head of ITQM-SystemPM-System
Check progress of change request
Retrieve progress of internal projects
Make note of the progress
Make note of the progress
End #118Start #117Progress OK?Progress OK?YesNoNoYes
Moderate changes in general IT services

The implementation of changes to the general IT services is normally done through change transactions or internal projects. The division management monitors these processes as a client in order to intervene accordingly in the event of disruptions.

Head of ITQM-SystemPM-System
Check progress of change request
Retrieve progress of internal projects
Make note of the progress
Make note of the progress
End #116Start #114Progress of changerequest OK?Progress of internalprojects OK?YesNoNoYes
Moderate changes in IT Infrastructure

The IT management monitors the issues on the IT infrastructure, which are handled as internal projects and provided with a project manager, and intervene in the procedure if necessary.

IT-AdministratorIT asset storeIT-Admin system
Retrieve the last output document
Acknowledge receipt of the IT asset
Check IT asset state
Store IT asset
Flag IT asset
IT-AssetreleasedEndFollow up actionsrequired?IT asset flag required?NoYesYesNo
Take IT asset

Previously spent IT assets are recaptured. This happens in case of defect, replacement or employee resignation. The process is triggered by the transfer of equipment or devices to the IT department, which is initiated by another party, e.g:

- When an employee leaves Human Resources

- In case of replacement by the user's supervisor

- In case of defect by the user himself

PIMPortfolio ManagerPlatform Manager
Name product idea
Create product idea proposal
Get approval
Check platform requirements
Evaluate product idea
Store platform requirement
Check request status
Store product idea proposal
Store decision
Product request
Evaluate platform requirement
Decline platform requirement
Approve platform requirement
Suitableproduct ideaStartPlatformrequestStartNew platformnecessary?Platform requirementapproved?Product idea viable?Platform suitable?Product idea proposalProduct ideaproposalNoNoYesNoYesYesYesNoYesNo
Obtain platform requirement
Track product idea

From a target market, suitable requirements were qualified which have enough potential that a closer examination of a product idea is worthwhile here. This is a check whether the demand can be met by the company.

Head of IT & OrganisationReport systemInternal IT-applicationsQM-System
Check department KPIs
Identify suspicious transactions
Request analysis process
Evaluate analysis result
Inform employee
Create a change request
StartEndAbnormalities inKPIs?Initiate Follow-UpMeasures?YesNoRange of key figuresTransaction detailsTransaction details
Track IT

The processes and procedures as well as the performance of information technology are monitored to ensure that they are in line with the company's objectives and strategy.

CRMERPCustomerContosoSales officeSalesRequest
Receive request
Send offer
Create offer
Receive response
Process response
Complex
Process order
Trigger order
Order triggeredStart
Follow up on offer
TimerEndStart
Analyze and process rejection
EndStartStart
Create customer request
Calculate offer
Store rejection
Create order
EndEnd
Customer order
Rejection
End-Terminate
Process offers and orders

A process describing how to process offers and orders

mrt
IT-Support employeeIT-Support System
Retrieve the list of tickets
Choose or create tag
Get ticket details
Choose or create tag
Close the ticket
Choose or create tag
Clarify missing information
Choose or create tag
Assign the ticket to employee
Choose or create tag
StartTimerEndGateway #155Tickets toassign?Gateway #157Support is stillneeded?Information ismissing?Support is stillneeded?YesYesNoNoYesunassigned ticketNo
Sort out IT support ticket

A support ticket is qualified by the IT staff so that a complete picture of the error exists.

Portfolio ManagerCRM
Describe market sub-segment
Choose or create tag
Describe target customer
Choose or create tag
Describe target requirements
Choose or create tag
Define requirement potential
Choose or create tag
Define distribution channel
Choose or create tag
Calculate requirement potential
Choose or create tag
Evaluate requirement potential
Choose or create tag
Keep idea for later use
Choose or create tag
Store decision
Choose or create tag
Marketsub-segment isrelevantStartProceed with productidea?No