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SubProcess#58
Validate Passenger Ticket & Identification
Reject Passenger
Ask Passenger for Prohibited Objects
Ask Passenger for Baggages
Remove Prohibited Objects
Weight Baggages
Calculate Additional Fees
Inform Passenger of Additional Fees
Collect Payment of Fees
Generate and Print Boarding Pass
Generate and Print Baggage Tags
Identify and Move Baggages
Hand Out Boarding Pass, Ticket & …
Event #59Event #60Event #61Validity?ProhibitedObjects?Gateway #62NoYesYesNo
Airline Check In
Credit Card CompanyCarrierCustomerAmazonPickerPackagerSubProcess #1
Take Payment
Deliver Items
Load Truck
Add Item to Cart
Receive Items
Browse Products on Amazon
Pay Order
Pick Items
Place in Bin
Receive and Package Items
Send to Carrier Dock
ReceiveCredit CardInformationSend ResultEvent #2Pick ItemsEvent #3Event #4Event #5Event #6Send OrderEvent #7Event #8Event #9ReceiveOrderEvent #10Retry?PaymentAccepted?Done Shopping?YesNoYesNoNoYesSend Credit Card Information
Amazon Fulfillment
Portfolio ManagerCRM System
Choose target market
Define sub-segment
Analyze sub-segment
Define distribution channel
Store decision
Save market analysis
StartTimerVisionTrendsStartGateway #245Work target market?Sub-segmentsuitable?Market analysis
Study Vision
YesYesNoNo
Analyze target market

The analysis of the target market provides relevant information about the potential and risks that the company expects when it becomes active there.

Eat the Pizza
Antons-bpmn-diagram-pizza
Get Customer Coordinates
Retrieve Customer Information
Analyze Customer Relation
Build Customer Profile
Identify Customer Account Selection
Select Account Type
Register Deposit
Prepare Account Opening Document
Record Customer Information
Propose Account Opening
Schedule Status Review
Action Account Status Review …
Confirm Customer Identifier
Open Banking Account
Actual Customer?Deposit WhenOpening?YesNoNoYes
Bank Account Opening
SubProcess #80SubProcess #81
Develop Book Text & Main Concepts
Edit Book Text
Develop Book Cover
Develop Book Outline
Publish Book
ConceptsCompletedText EditedText Edited#86CoverCompleted#87ConceptsCompleted#84CoverCompleted
Book Writing and Publishing
AnalyzeMeasureCS process metrics and costsProcess improvement charter (PIC) / CSprocess registerDiscoverFS process financial projectionRedesignFS process KPI definitionMonitorKPI reportSustainExecuteImplementIdentifyContinuous process improvementUnanticipated / partially realised benefits
BPI & BRM Lifecycle

The stages of the Business Process Improvement lifecycle aligned with the stages of the Benefits Realisation Management lifecycle.

CS: Current State
FS: Future State
KPI: Key Performance Indicator

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BPI MemberBPI WebSystem
Log In to BPI
Complete Registration Form
Confirm Email Address
Create Member Profile
Authorize Access to Full BPI Services
Issue Email for Email Address Confirmation
Issue Email Confirming Newsletter Subscription
Issue Member Welcome Email
Enable Access to Full BPI Services
NewsletterSubscription?NoYes                        Newsletter SubscriptionConfirmation        Registration Form(Completed)        Email ConfirmationRequest        Activation Link in Email
BPI Web Registration without Moderator
Start #127
La meva activitat
La meva activitat
La meva activitat
SubProcess
bpmn-example
IT-Support employeeIT-Support System
Document ticket solution
Close ticket
StartEndSupport casefinished?Close ticket?YesNoYesProcessIT-Support ticket#122No
Close IT Support ticket

After the user confirms that the issue of the ticket has been resolved, the ticket is closed.

During this process, the description of the error, the situation and the solution are revised to reflect the final status. This way, the solutions create a knowledge database that can be used for future tickets.

RecruiterHuman resource managerHuman resource assistant
Open list of applicants
dy
Create or update applicants for the position
dy
Create or update screening
dy
Validation
Create or update skills
dy
Create or update education information
dy
Create or update professional experience
dy
Validation
Create or update certificates
dy
Validation
Create or update project experience
dy
Validation
Complete candidate background information

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

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1. Click Area Page node: Human resources -- Common -- Recruitment -- Applicants.

2. Click the Applicant -> New -> Applicant button.

3. Click the Screenings button.

4. Click the New button.

5. Create a new record in the Screenings form.

6. Click the Close toolbar button.

7. Change Required by to '6/28/2013'.

8. Close the Screenings form.

9. Click the Applicant -> Competencies -> Skills button.

10. Click the Close toolbar button.

11. Change Level date to '5/5/2013'.

12. Close the Skills form.

13. Click the Applicant -> Competencies -> Professional experience button.

14. Change Start date to '8/27/2012'.

15. Click the Close toolbar button.

16. Close the Professional experience form.

17. Click the Applicant -> Competencies -> Education button.

18. Click the Close toolbar button.

19. Close the Education form.

20. Click the Applicant -> Competencies -> Certificates button.

21. Click the Close toolbar button.

22. Change Start date to '1/28/2013'.

23. Close the Certificates form.

24. Click the Applicant -> Competencies -> Project experience button.

25. Click the Close toolbar button.

26. Change Start date to '10/1/2012'.

27. Close the Project experience form.

28. Click the Close toolbar button.

29. Close the Applicant form.

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RecruiterHuman resource manager
Open list of applicants
Choose or create tag
Create or update applicants for the position
Choose or create tag
Create or update applicant references
Choose or create tag
Validation
Create or update screening
Choose or create tag
Conduct pre-employment screening

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

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Click Area Page node: Human resources -- Common -- Recruitment -- Applicants.

Click the Applicant -> New -> Applicant button.

Save the record in the Applicant form.

Click the Applicant -> Related information -> References button.

Change Years known from '0.00' to '20.00'.

Click the Close toolbar button.

Close the Applicant references form.

Click the Screenings button.

Click the New button.

Create a new record in the Screenings form.

Change Required by to '6/7/2013'.

Click the New button.

Create a new record in the Screenings form.

Change Required by to '6/21/2013'.

Click the New button.

Create a new record in the Screenings form.

Change Required by to '6/28/2013'.

Click the Close toolbar button.

Close the Screenings form.

Click the Close toolbar button.

Close the Applicant form.

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IT-Support-SystemIT-Support employeeIT-SupportrequestSupport requestneeds an answerimmediately?
Create a new ticket
Acquire additional info
Complete Ticket Creation
End
This includes: detailed description, steps to reproduce, screenshots
ProcessIT-Support ticketNoYes
Create an IT Support Ticket

A request is received from a user of the corporate ITC. It is transferred to a support ticket of the IT or this ticket is created manually.

HR
Open list of all courses
Create or update courses
View course participants
Set up course instructors
Create and edit tracks
Create and update session
Open the course for registration
ValidationEndValidation
Create/Maintain employee on-boarding program

Taken from the Microsoft Dynamics AX 2012 R3 Lifecycle Services (LCS) process model.

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Click Area Page node: Human resources -- Common -- Courses -- Courses.

Click the Course -> New -> Courses button.

Change Start date/time to '8/1/2013 12:00:00 am'.

Click the Course -> Related information -> Course participants button.

Close the Course participants form.

Click the Course -> Related information -> Course instructors button.

Click the New button.

Create a new record in the Course instructors form.

Click the New button.

Create a new record in the Course instructors form.

Click the Close toolbar button.

Close the Course instructors form.

Click the Course -> Related information -> Track button.

Click the Course -> Related information -> Sessions button.

Click the Course -> Status -> Open button.

Click the Close toolbar button.

Close the Courses form.

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Evaluate Credit Report
Approve Credit
Include History of Transactions
Include Standard Text
CreditRequestApproved?Internal Request?NoYesNoYes
Credit Review and Approval
CustomerOrder ManagementRepresentativeManagerSystem
Create Customer Quotation
        Quote Request        Quote Request DenialRefusal
Notify Customer of Quote Cancellation
        Quote CancellationNotification
Cancel Quote
Notify Customer of Order Processing
        Order ProcessingNotification
Send Quotation to Customer
Proved as Produced5 WorkingDaysDo NotProceedFurtherProceed withOrderProceed withAdjustments
Approve Customer Quotation
Modify Customer Quotation
Adjustments Required
Customer Quote Request
IT administratorIT-Admin system
Collect IT assets to be taken out of service
Destroy IT assets
Close master record of IT asset
StartStartEnd
Decommission IT asset

IT assets become obsolete or go defective. As soon as they are no longer usable, they are decommissioned. Data etc. are deleted, the system is taken out of the inventory and sent for disposal or destruction.

Administrator of IT-InfrastructureSharepoint ServerProject Managemen…Quality managemen…
Retrieve existing implementations
Measure the difference of fine concepts and requirements
Develop a rough concept
Determine the scope of the concept
Create change request
Set up internal project
Newrequirement isreleasedEndGateway #168No Follow-Up Measures requiredInitiate Follow-Up MeasuresInitiate Follow-Up Measures
Define implementation of general IT services

Based on the defined requirements, measures are defined how these requirements can be implemented in compliance with the IT strategy.

Administrator of IT-InfrastructureSharepoint ServerProject Managemen…Quality managemen…
Retrieve existing implementations
Choose or create tag
Measure the difference of fine concepts and requirements
Choose or create tag
Develop a rough concept
Choose or create tag
Determine the scope of the concept
Choose or create tag
Create change request
Choose or create tag
Set up internal project
Choose or create tag
Newrequirement isreleasedEndGateway #169No Follow-Up Measures requiredInitiate Follow-Up MeasuresInitiate Follow-Up Measures
Define implementation of IT Application

The implementation of the requirements placed on the IT applications must be defined. Legal requirements, business strategy requirements and user requirements must be taken into account and fulfilled effectively and efficiently.

Administrator of IT-InfrastructureSharepoint ServerProject Managemen…Quality managemen…
Retrieve existing implementations
Measure the difference of fine concepts and requirements
Develop a rough concept
Determine the scope of the concept
Create change request
Set up internal project
Newrequirement isreleasedEndGateway #170No Follow-Up Measures requiredInitiate Follow-Up MeasuresInitiate Follow-Up Measures
Define implementation of IT infrastructure

The implementation of the existing catalog of IT infrastructure requirements is defined.

It corresponds to a requirements specification in response to the specification sheet that the requirements form.

The process results in various measures that are implemented in the form of change requests and internal projects to adapt the information technology infrastructure to new requirements.

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