Based on the Business Process Model and Notation (BPMN 2.0) guideline licensed under the Creative Commons Attribution 4.0 International license.
The stages of the Business Process Improvement lifecycle aligned with the stages of the Benefits Realisation Management lifecycle.
CS: Current StateFS: Future StateKPI: Key Performance Indicator
The requirements of the company and its environment as well as the corporate strategy result in the definition of requirements for general services, i.e. those that are shared by many users or many applications. These include communication, data storage, database management systems, groupware and similar services.