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PIMTrend analysisTrend assessmentPortfolio Manager
Confirm relevance
Store trend details
Assess trend
Analyze trend
Trend relevant?Follow-up on trend?Current trendsPeriodic checkMessage
New product idea
Abandon product
Analyse target market
YesYesTrend leads to product ideaTrend makes product obsoleteTrend may provide new marketEndNoNo
Moderate innovation
No description
No categories
No tags
CRMERPCustomerContosoSales officeSalesRequest
Receive request
offer
Send offer
offer
Create offer
offer
Receive response
offer
Process response
offer
Complex
Process order
offer
Trigger order
offer
Order triggeredStart
Follow up on offer
offer
TimerEndStart
Analyze and process rejection
offer
EndStartStart
Create customer request
offer
Calculate offer
offer
Store rejection
offer
Create order
offer
EndEnd
Customer order
offer
Rejection
offer
End-Terminate
Process offers and orders
<p>A process describing how to process offers and orders<br></p>
sales
order, offer
PIMPortfolio ManagerPlatform Manager
Name product idea
Create product idea proposal
Get approval
Check platform requirements
Evaluate product idea
Store platform requirement
Check request status
Store product idea proposal
Store decision
Product request
Evaluate platform requirement
Decline platform requirement
Approve platform requirement
Suitableproduct ideaStartPlatformrequestStartNew platformnecessary?Platform requirementapproved?Product idea viable?Platform suitable?Product idea proposalProduct ideaproposalNoNoYesNoYesYesYesNoYesNo
Obtain platform requirement
Track product idea
No description
No categories
No tags
Head of  IT & OrganisationQM-System
Analyze need for change
Create a change request
Retrieve  regulation
StartTimerNoteAudit reportEndGateway #184Need for change?YesNoRegulationGet templateStore change request
Maintain IT procedures
No description
No categories
No tags
Head of  IT & Organisation
Determine the extent of moderation
Identify progress
Identify process
Carry out review
Initiate follow up measures
Create a change request
Inform employee
StartTimerNoteAudit reportEndGateway #155Check process orprogress?Gateway #181check processcheck progressfollow up measures requiredfollow up measures requiredno follow up measures necessary
Moderate IT procedures
No description
No categories
No tags
Administrator of IT-InfrastructureSharepoint ServerProject Managemen…Quality managemen…
Retrieve existing implementations
Measure the difference of fine concepts and requirements
Develop a rough concept
Determine the scope of the concept
Create change request
Set up internal project
Newrequirement isreleasedEndGateway #171No Follow-Up Measures requiredInitiate Follow-Up MeasuresInitiate Follow-Up Measures
Define implementation of IT security
No description
No categories
No tags
Administrator of IT-InfrastructureSharepoint ServerProject Managemen…Quality managemen…
Retrieve existing implementations
Measure the difference of fine concepts and requirements
Develop a rough concept
Determine the scope of the concept
Create change request
Set up internal project
Newrequirement isreleasedEndGateway #170No Follow-Up Measures requiredInitiate Follow-Up MeasuresInitiate Follow-Up Measures
Define implementation of IT infrastructure
No description
No categories
No tags
Administrator of IT-InfrastructureSharepoint ServerProject Managemen…Quality managemen…
Retrieve existing implementations
Measure the difference of fine concepts and requirements
Develop a rough concept
Determine the scope of the concept
Create change request
Set up internal project
Newrequirement isreleasedEndGateway #169No Follow-Up Measures requiredInitiate Follow-Up MeasuresInitiate Follow-Up Measures
Define IT Application
No description
No categories
No tags
Administrator of IT-InfrastructureSharepoint ServerProject Managemen…Quality managemen…
Retrieve existing implementations
Measure the difference of fine concepts and requirements
Develop a rough concept
Determine the scope of the concept
Create change request
Set up internal project
Newrequirement isreleasedEndGateway #168No Follow-Up Measures requiredInitiate Follow-Up MeasuresInitiate Follow-Up Measures
Define implementation of general IT services
No description
No categories
No tags
IT-Support employeeIT-Support System
Document ticket solution
Close ticket
StartEndSupport casefinished?Close ticket?YesNoYes
Process IT-Support ticket
No
Close IT Support ticket
No description
No categories
No tags
IT-Support employeeIT-Support System
Retrieve the list of tickets
Get ticket details
Close the ticket
Clarify missing information
Assign the ticket to employee
StartTimerEndGateway #155Tickets toassign?Gateway #157Support is stillneeded?Information ismissing?Support is stillneeded?YesYesNoNoYesunassigned ticketNo
Sort out IT support ticket
No description
No categories
No tags
IT-Support employeeIT-Support System
Ticket to process
Analyze the case described in the ticket
Process the ticket
Request an improvement to application
StartTimerEndGateway #80Error in application?NoYes
Process IT Support Ticket
No description
No categories
No tags
IT-Support-SystemIT-Support employeeIT-SupportrequestSupport requestneeds an answerimmediately?
Create a new ticket
Acquire additional info
Complete Ticket Creation
End
This includes: detailed description, steps to reproduce, screenshots
Process IT-Support ticket
NoYes
Create an IT Support Ticket
No description
No categories
No tags
IT-Security administratorIT-Administration system
Retrieve the list of tickets
Prioritize new ticket
Assign the ticket to employee
Retrieve ticket details
Analyse ticket case
Process the ticket
Record the situation described in the ticket
Document ticket solution
Close ticket
Retrieve upcoming tasks
Retrieve one open task
Process the task
Document task implementation
Create new ticket
Close task
Check system status
Create new ticket
TimerEndGateway #80Gateway #137Actively process theticket?Close ticket?Open tasks available?Task processed witherror?Close opened task?Check system status?Intervention in systemnecessary?Intervention in systemnecessary?YesYesNoYesNoYesYesYesYesYesNoNoNoNoNo
Operate IT security
No description
No categories
No tags
IT-Security administratorIT-Administration system
Retrieve the list of tickets
Prioritize new ticket
Assign the ticket to employee
Retrieve ticket details
Analyse ticket case
Process the ticket
Record the situation described in the ticket
Document ticket solution
Close ticket
Retrieve upcoming tasks
Retrieve one open task
Process the task
Document task implementation
Create new ticket
Close task
Check system status
Create new ticket
TimerEndGateway #80Gateway #136Actively process theticket?Close ticket?Open tasks available?Task processed witherror?Close opened task?Check system status?Intervention in systemnecessary?Intervention in systemnecessary?YesYesNoYesNoYesYesYesYesYesNoNoNoNoNo
Operate IT infrastructure
No description
No categories
No tags
IT-AdministratorERP-System
Check IT-Asset demand against the budget
Apply for a special budget
Specify procurement requirement
Start task for procurement
Check the result of carrying out a procurement
Track input from procurement
Check the result of tracking the procurement input
Receive content from procurement
Check received content
Take IT-Asset to stock
Release IT-Asset
Initiate complaint
Initiate internal complaint
Dispatch procurement
StartEndIs the demandcovered by thebudget?Special budgetapproved?Procurement created?Track the progress ofspecific procurement?Expected receivedgoods OK?Will content bereceived from aprocurement process?Is the receivedcontent OK?NoYesYesYesYesNoNoNoNoNoNo
Procure IT asset
No description
No categories
No tags
IT administratorIT-Admin system
Collect IT assets to be taken out of service
Destroy IT assets
Close master record of IT asset
StartStartEnd
Discontinue IT asset
No description
No categories
No tags
Head of IT & OrganisationReport systemInternal IT-applicationsQM-System
Check department KPIs
Identify suspicious transactions
Request analysis process
Evaluate analysis result
Inform employee
Create a change request
StartEndAbnormalities inKPIs?Initiate Follow-UpMeasures?YesNoRange of key figuresTransaction detailsTransaction details
Track IT
No description
No categories
No tags
IT-AdministratorIT asset storeIT-Admin system
Retrieve the last output document
Acknowledge receipt of the IT asset
Check IT asset state
Store IT asset
Flag IT asset
IT-AssetreleasedEndFollow up actionsrequired?IT asset flag required?NoYesYesNo
Take IT Asset
No description
No categories
No tags
IT-Security administratorIT-Administration system
Retrieve the list of tickets
Prioritize new ticket
Assign the ticket to employee
Retrieve ticket details
Analyse ticket case
Process the ticket
Record the situation described in the ticket
Document ticket solution
Close ticket
Retrieve upcoming tasks
Retrieve one open task
Process the task
Document task implementation
Create new ticket
Close task
Check system status
Create new ticket
TimerEndGateway #80Gateway #89Actively process theticket?Close ticket?Open tasks available?Task processed witherror?Close opened task?Check system status?Intervention in systemnecessary?Intervention in systemnecessary?YesYesNoYesNoYesYesYesYesYesNoNoNoNoNo
Maintain IT application
No description
No categories
No tags
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