IT-Security administratorIT-Administration system
Retrieve the list of tickets
Prioritize new ticket
Assign the ticket to employee
Retrieve ticket details
Analyse ticket case
Process the ticket
Record the situation described in the ticket
Document ticket solution
Close ticket
Retrieve upcoming tasks
Retrieve one open task
Process the task
Document task implementation
Create new ticket
Close task
Check system status
Create new ticket
TimerEndGateway #80Gateway #137Actively process theticket?Close ticket?Open tasks available?Task processed witherror?Close opened task?Check system status?Intervention in systemnecessary?Intervention in systemnecessary?YesYesNoYesNoYesYesYesYesYesNoNoNoNoNo